Clinic Policies

Fees

Office Visits: Fees for appointments are determined by many factors including time spent, procedures performed and complexity of your health care needs. We can give an estimate for each visit upon patient request.  Late patients may be charged for the full price of the appointment.

Insurance: We are not in-network with any insurance companies. If you are seeing us as an out of network provider we will provide a bill that you can submit to your insurance company for possible reimbursement upon request.

Laboratory Testing: All laboratory tests will be billed to the patients’ insurance company by the laboratory or billed to the patient if you do not carry insurance. Any remainder balance not covered by the insurance company is the sole responsibility of the patient.

E-Mails: Email allowed only in special circumstances. Fees may apply. Use email for a single question or simple treatment clarification only, please.

Phone Consultations: Variable: $115.00 minimum charge. Phone consultations are provided for established clients only under special circumstances determined by the physician. The minimum fee is charged for any phone consultation up to 30 minutes. Phone consultations that extend beyond 30 minutes will incur a greater charge. This fee is not charged in the following cases: when you require clarification of on-going therapy and when the doctor has asked you to call. If there is any question about this service you are welcome to ask in your call or your email inquiry. The physician will respond to your inquiry within 24 hours; however, due to unexpected medical emergencies a response is sometimes delayed. If the doctor has not responded within 24 hours, please call or email the doctor again.

Copies/Administrative Fees: Copies of patient chart notes or any request that incurs an expense to the clinic will be charged to the client. Fees will be variable depending on the extent of the request.

Appointment Cancellations: Any no-show appointments or appointments canceled without 24 hours notice will be billed $55.00. These fees will be the patient’s responsibility (not billable to insurance). Patients who are very late may not be seen and will be billed for a late cancellation fee.

Payment

Payment is due at the time of service for office visits and pharmacy products.  We accept checks, cash, credit card (Visa, Mastercard and Discover) and money orders. Not accepting AMEX at this time. Invoices and receipts are available by request.

Returned Check Fee: There is a $25 fee for each returned check.

Returned Medicine: You may return unopened medicine within thirty days of purchase for a refund except for the following items: any acidophilus products, suppositories, compounded hormones and amino acids, and specially ordered or assembled items.

Please Note: All fees are subject to change and patients will be kept abreast of these changes. If you have any questions regarding these guidelines please feel free to ask. Prior to your first visit, you will be asked to sign a copy of our policies to acknowledge agreement with the clinic policies above.